Problem: The Kaltura Capture app typically updates itself automatically to the latest version while it's running. June 24, 2021: Kaltura Capture app not updating automatically on MacOS We are currently working with Kaltura Support to determine a suitable workaround if you'd like to include the transcript with your player. This will remove the transcript feature from the player and the spacing issue will be resolved. Workaround: When embedding your content, click on the button with the gear icon and select "Player Without Transcript" as the player. Problem: When embedding your Kaltura media on Canvas pages using the transcript widget, there is extra space underneath the player where text on the Canvas page should be. September 15, 2021: Excess space underneath Kaltura embedded media with transcripts Under "Submitted Files" section, click on the button (next to the trashcan icon) to download the fileĬanvas technicians are aware of this matter and are working towards resolving the issue of previewing documents in the Speedgrader.Go in SpeedGrader and select the student that you want to download the file from.(Option 2) Instructors can download the files/submissions on SpeedGrader and view it locally on their device. Select the "My files" folder and select the file that you had uploaded to it, then click on upload and submit.At the bottom of the "File Upload" button, click on the link Click here to find a file you've already uploaded.Go to the assignment page and click on Submit/New Attempt.(Option 1) Students can resubmit their file(s) following these steps: Workarounds: There are two options that can be done in order to fix this error: The preview of the file shows the error "Error while processing or retrieving the document". Problem: File can not be displayed/view while using Speedgrader. Issues April 15, 2022: File Processing Error/Can not Preview files (Resolved April 22, 2020) March 12, 2020: Kaltura Screen capture and/or webcam recordings have audio/video sync issues.(Resolved April 22, 2020) April 3, 2020: Users recording presentations with Kaltura Capture report audio/slide sync issues.June 24, 2021: Kaltura Capture app not updating automatically on MacOS.September 15, 2021: Excess space underneath Kaltura embedded media with transcripts.April 15, 2022: File Processing Error/Can not Preview files.The following article is a list of known issues with Canvas and Kaltura, along with possible workaround, if applicable, until we're able to implement a fix to resolve.
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